Your privacy is of great importance to us. We observe due care in processing and protecting personal data. During the processing we stick to the requirements of the General Data Protection Regulation (GDPR). This means that your information is secure, and we use it properly.
In this privacy policy we will explain what we do with the information we retrieve from you while you use our services. If you have any questions, please contact us.
Tour Bookings
When you book any of our tours, we use your personal data (full name, email address, phone number, date of birth (to verify you are 18 or 18+), physical address, postal code (optional), nationality, and additional information) to process your booking and handle payments when applicable.
For online payments, we retrieve information about the payment from your bank or credit card company via our payment service provider Mollie.
For cash payments, no payment processing data is collected.
We use your booking details, including your personal data as mentioned above, to process your tour reservation, send you booking confirmations and invoices, complete payment transactions, and provide customer support for your booking. We need this because of the contract we draw up with you.
We store this information for up to seven years after the tour completion for accounting and legal purposes.
Your Booking Information
When making a reservation with us, you need to provide information about yourself, like your name, email, phone number, date of birth (to verify you are 18 or 18+), nationality, and any special requirements.
We use this information to organize your tour, communicate with you, and ensure your safety during activities. We need this because of the contract we draw up with you.
Important: When bookings expire or are cancelled, we delete the booking details from our system. However, we retain your email address for future marketing and travel updates unless you specifically request removal.
Mailing
We would like to send you travel updates, special offers, and exclusive deals occasionally via email. We only do so if you want to, and you can object to it at any time.
Every email contains a link to unsubscribe from our mailing list, and you can also let us know if you want to unsubscribe by contacting booking@tabasamtours.com or WhatsApp +255 778658865.
We retain customer email addresses from both active and expired bookings for our travel newsletter and marketing communications unless you unsubscribe or request deletion.
Chat and Communication
Our website allows you to communicate via WhatsApp and email. We use your name and contact information to respond to your inquiries and provide customer support.
We store these communications to improve our service and maintain records of our customer interactions. This information is kept for as long as necessary to provide ongoing support.
Wedding Services
If you book our wedding services in Zanzibar, we collect additional personal information necessary to organize your special day. This may include partner details, guest information, special requests, and ceremony preferences.
We share this information only with trusted local partners (venues, photographers, caterers) necessary to deliver your wedding services. We need this because of the contract we draw up with you.
Sharing Data With Third Parties
We only share your personal data with other companies or institutions if it is necessary for our tourism services or we are legally obliged to do so.
We cooperate with the following organizations by providing them with your personal data to give our service:
Mollie: for secure online payment processing
Local tour operators, hotels, transport providers, and guides: necessary for your tour experience
Email service providers: for newsletter delivery
Wedding service providers (when booking wedding packages)
Cookies
Our website uses cookies to function properly and enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and recognize return visits.
While you can disable cookies through your browser settings or our cookie preference center, please note that some website features may not work correctly without them.
Essential cookies, which are necessary for basic website functionality, cannot be disabled, as they are required for the site to operate properly.
Website Analytics
We use analytics tools to track how visitors are using our website (example: page views, form submissions, e.t.c) to improve our services and understand which tours are most popular. We ensure that IP addresses are anonymized and personal information is protected.
Security
We take security measures to reduce misuse of and unauthorized access to personal data. We make use of safe connections (Secure Sockets Layer or SSL) to provide communications security between you and our website when entering personal data. Your payment information is processed securely through Mollie and is never stored on our servers.
Changes To This Privacy Policy
We reserve the right to modify this statement. We recommend that you review this statement regularly so that you remain informed of any changes.
Inspection and Modification of Your Data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify, or delete your personal data. You have the following rights:
- Receive an explanation of the personal data we have and what we do with it
- Inspect the personal data we have
- Request mistakes to be corrected
- Request outdated personal data to be deleted
- Revoke permissions (including unsubscribing from marketing emails)
- Raise objection to any specific use
Always make sure you clearly identify yourself when contacting us, so we are sure we don't modify or delete information of any other person.
File a Complaint
If you think we aren't helping you properly, you have the right to file a complaint with the appropriate data protection authority in your country.